When you go to your “Reservation” tab, all of your reservations are shown for a specific amount of time. We allow you to change the number of days shown at once to accommodate your business. If you’re a large business, you may only want to show a day or two at a time. If you’re […]
How-Tos
Client Portal Settings
Book Rides Online allows your clients to have a B.R.O. account, which allows them to sign in and request future reservations, update their contact information and enter billing information safely and securely. There are a few settings that you can control that affect how their accounts work. To access these options and set them up, […]
Digital Vehicle Inspection Checklist
You can configure a vehicle inspection list that appears before a driver begins his or her run. This feature only works if drivers are using mobile or the Driver App. Please keep in mind that each option will be followed by a “yes” or “no” answer set that will be required to be answered before […]
Driver App and Trip Sheet Preferences
Book Rides Online offers a few options that allow you to customize what is shown on the driver app and trip sheets. To see what these options are and configure them to your preference, first go to the “Company” page. Next, choose the “Preferences” tab. If you scroll to the second section, you’ll see the […]
Additional Charge Settings
Book Rides Online offers up to four additional charges fields that you can name and customize, as well as the option to charge for car seats, meet and greet and tolls. Tolls are entered on an individual basis per reservation but the other 6 options can be permanently set to show up on reservations so […]
Customizing Email Footers
Customers are sent four different types of emails: Quote, Confirmation, Receipt and Invoice. For each of these emails, we allow you to edit and personalize the footer to contain any information you may want to add. Some companies use this to turn Quote emails into contracts by adding a place to sign and date. Others […]
Adding a BCC Email Address for Client Quote & Confirmation Emails
If you would like a BCC of all client quote and confirmation emails sent out, you can add an email address into your settings for all BCC’s to be sent to. To enter an email address for BCC’s into your settings, first go to the “Company” page. Next, choose the “Email” tab. Scroll down to […]
Attaching your Customer Satisfaction Survey to a Receipt Email
If your company has a customer satisfaction survey, we can insert this link into our Receipt Emails (deposit or total). In the Receipt Email we will insert the link for your survey and ask the client to fill out the survey. You will need to provide us with the existing URL of where your survey […]
Email Settings
Book Rides Online offers a few types of emails that can be automatically sent. If you want certain emails to be sent automatically, you will need to change your settings. To set them up, first go to the “Company” page. Then select the “Email” tab. Scroll down to the second section labeled “Email Preferences” to […]
Email Set Up
You can have Book Rides Online send email from your own email account. If you don’t provide an email address we’ll send email from our no-reply@bookridesonline.com account, but having your own email will help you brand your emails better. To set up your email, first go to the “Company” page. Then choose the “Email” tab. […]