Be sure to fill in all of the necessary information about your email address. You can find the tutorial of what you need to fill inhere. If you believe you’ve filled in all of the correct information regarding your email address but are not getting a message stating it’s correct here are a few trouble shooting methods you can try. 1. Try checking/unchecking the SSL box. 2. Be sure you have the correct port and smtp entries. You can google these easily. 3. Be sure you’ve entered your email address correctly as well as spelling your password correctly. 4. If you have a gmail address, please use the red button for gmail set up instead of the email fields. 5. If you still cannot seem to get your email address set up, please contact us at support@bookridesonline.com and we would love to assist you.